Legal
Privacy Policy
Last updated: 5 April 2026
1. Who we are
LoveAllCoaching Ltd (“LoveAll”, “we”, “us”) operates the LoveAll platform, accessible at loveallcoaching.com. We are the data controller for personal information collected through this platform. If you have any questions about how we handle your data, you can reach us at privacy@loveallcoaching.com.
2. What information we collect
When you register as a coach or player, we collect your name, email address, and any profile information you choose to provide, such as your location, coaching credentials, and profile photo. When coaches submit their credentials for accreditation, we collect copies of relevant certifications and identification documents. We also collect session data including the dates, duration, and outcomes of coaching sessions to support our verified review system. We use standard analytics tools to understand how the platform is used, which may involve collecting anonymised data on page views, clicks, and device type.
3. How we use your information
We use your information to provide and improve the LoveAll platform, to verify coach credentials and manage accreditation status, to enable players to find and contact coaches, to display verified reviews and reputation scores, and to send you service-related communications such as booking confirmations and accreditation updates. We do not use your personal information for advertising, and we do not sell your data to third parties.
4. How we share your information
Coach profile information including name, location, specialisations, and ratings is displayed publicly on the platform so that players can make informed decisions. Personally identifiable information such as email addresses is never displayed publicly. We may share data with trusted third-party service providers who help us operate the platform (for example, cloud hosting and payment processing), but only to the extent necessary and under strict data processing agreements. We will disclose information if required to do so by law or to protect the rights and safety of our users.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or accounting purposes. Accreditation records may be retained for longer periods in line with professional standards requirements.
6. Your rights
You have the right to access the personal information we hold about you, to request corrections to inaccurate data, to request deletion of your data (subject to legal obligations), and to object to or restrict certain types of processing. To exercise any of these rights, please contact us at privacy@loveallcoaching.com. We will respond to all requests within 30 days.
7. Cookies
We use essential cookies to keep you logged in and to maintain session state. We also use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the platform.
8. Security
We take the security of your data seriously. All data is transmitted over encrypted connections (TLS). Sensitive documents submitted for accreditation are stored in access-controlled private storage. We conduct regular security reviews and follow industry best practices. However, no system is completely secure, and we encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorised access to your account.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page and, where the changes are significant, notify you by email. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.